Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please don't send a warranty product back without completing the claim form first as we are unable to refund your postage if you do.
If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will let you know how to proceed. You'll need your order number and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. Start your warranty claim by clicking here. There are over 5,800 Collect+ stores often open 7 days a week.ġ: Pack your itemand complete returns formĢ: Buy a returns label for £4.49 at Collect+ģ: Drop off at Collect+ shop and get a receiptĬollect+ is a service separate to Taunton Leisure, click here for their terms & conditions. Please retain proof of posting or tracking receipt in case of query.Įasy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer)
You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us.
Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! If you can't print a form then no problem, simplly enclose a note with your name / postcode and order number and what action your require with the returned items. Download and complete a returns form, enclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.